Return & Delivery Policy

Return & Exchange Policy

Returns must be initiated within 15 days from the shipping date.

To be eligible for return / exchange, your items must remain in the same condition as when you received it, uninstalled, with all manual books, spare parts and in its original packaging.

Original receipt must be presented for return / exchange.

All exchanges and returns will be processed on a case-by-case basis. To start a return please contact us +65 6377 3285 or through our website at https://www.khkluxury.com.sg/

Please note that returns will need to be sent to the following address: 120 Lower Delta Rd, #01-11 Cendex Centre, Singapore 169208.

We kindly ask that you follow the step-by-step instructions provided by our Customer Service team for exchanges, returns, or refunds.

Please note that sale and discounted items (including those purchased with discount codes) are not eligible for returns or exchanges.

You can contact us for any return inquiries at info@khkluxury.com.sg. We reserve the rights to reject any exchange or return that do not fulfill any of the above stated requirement.

KHK Asia Pte Ltd reserves the right to amend this policy at any time.

Incorrect / Defective Items Received

We apologize if we have sent you a wrong or defective item.

Please contact us +65 6377 3285 or or through our website at https://www.khkluxury.com.sg/ regarding this issue, and we will respond within 1 to 2 working days. (Please note that delays may occur during peak and sale periods.)

Proof of the defect must be verified by our Customer Service team to be eligible for an exchange or return.

If the item(s) you received is deemed defective, an exchange will be processed.

We kindly ask that you follow the step-by-step instructions provided by our Customer Service team for the exchange, return, or refund processes.

KHK Asia Pte Ltd exchanges for all items except sale and discounted items (including those purchased with discount codes), accessories, and specifically stated non-returnable items.

Delivery Policy

Our experienced delivery drivers are supported by an efficient scheduling team that allocates delivery slots daily based on location, availability, date, and time, ensuring a fast and smooth delivery experience. Additionally, delivery charges will be waived for customers who meet the minimum spending requirement.

We are unable to amend or combine orders that have been placed separately. Please check your order details before confirming your order.

All online orders are processed and shipped within 5 to 7 working days upon order confirmation. However, please note that delays may occur during peak and sale periods. Delivery is carried out from Monday to Friday during working hours, excluding weekends and local public holidays.